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BLUE BELL, Pa., March 14, 2018 /PRNewswire-iReach/ -- E-SoftSys, a total solutions provider for the self-storage industry, today announced the release of e-CRM 5.0, the latest version of their Customer Relationship Management application that is fully integrated with their management software – Self Storage Manager.
This latest version of e-CRM has been rolled out to over 40 locations of All Storage, a multi-facility self storage operator with facilities located in the states of Texas and Oklahoma.
Some of the key features of e-CRM are:
- Ability to send/receive SMS from customers using Two Way Text Messaging
- Screen pop-up interface to most leading phone systems
- Ability to do rentals/inquiries/reservations/cases/collection calls
- Easily access multiple stores data from a single user login
- Automated drip campaign to send emails and SMS to customers
- Completely cloud hosted, can be accessed from anywhere and from any device
- Call Tracker interface to identify the ad source of each incoming call, record calls and link recorded calls to Inquiries, Reservations and Tenants
According to Brenda Morris, Project Manager at All Storage, "At All Storage, we are excited about the improvements to e-CRM in this new version. Two-way text messaging provides us with an additional way to communicate with our tenants, many of whom would much rather receive a text than a phone call or even an email. The e-CRM screen pop-up interface to the Ring Central VOIP service eliminates the hassle of manually searching for our tenants' accounts when they call in. Another capability of e-CRM that has been extremely beneficial is the agent activity dashboard. With this dashboard, we now have the ability to monitor the number of rentals, reservations, and payments performed by our employees. With Self Storage Manager's e-CRM application, we now have an effective method for analyzing lead to rental conversion ratios. -Finally, we appreciate the flexibility of E-SoftSys in developing and improving their products to meet our ongoing technological needs."
About All Storage
All Storage has storage solutions for residential and commercial needs, short or long term, and climate control or drive up units. At select locations, they also offer Vehicle, Boat and RV storage. They have locations across the Dallas Fort Worth Metroplex, as well as locations in Oklahoma City and Amarillo, Texas. They are currently in the process of developing more than 10 new locations in the DFW metroplex. They are a trusted leader in the storage industry due to their commitment to customer satisfaction and best in class facilities.
E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager - Comprehensive management software for single and multi-facility operators; Online Reservations and Rentals with Electronic Signature & Digital Storage of leases; e-CRM - Fully integrated Customer Relationship Management module with interfaces to leading phone systems, Constant Contact, Truck Reservations, and an optional Call Tracker module to capture valuable statistics including lead to rental conversion ratios, cost per lead etc.; SSM Text Messenger / Voice Messenger - automatic payment reminder and payment collection systems designed to reduce the managers' time on collection calls; Customer Portal- A self-help interactive portal for customers to view their account history and balance, make payments, enable or disable autopay, schedule move-outs, update their contact information, and more; Android Tablet/Mobile Phone based Site Walk Through & Work Order Management Module for site managers to perform lock checks, enter unit maintenance notes, mark units for move outs, create work orders for maintenance activities and much more; Other Interfaces – Storelocal integration, QlikViewTM Business Intelligence and Analytics, Website Integration, Accounting Interfaces; 24/7 Customer Support - with a dedicated Team and Project Manager assigned for multi-facility operator implementations, as well as periodic upgrades to the software program.
Self Storage Manager has been implemented by many single and multi-facility companies in North America, UK/Europe, South America, the Middle East, and Asia-Pacific. For more information, please contact E-SoftSys at 1-800-469-1740 x 1 or by visiting www.selfstoragemanager.com or Click here to email us.
Media Contact: John Rohan, E-SoftSys LLC, 800-469-1740, email@example.com
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